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Position Overview
As a Business Analyst, your top priority is to build strong and trusted relationships with our customers. You are an advisor who seeks and defines problems and will be responsible for proactively supporting our customers for a wide range of scenarios including defining business process, analyzing requirements, and driving business process improvements for our clients.
Responsibilities
- Lead/participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives.
- Produce Visio diagrams to document the client’s current business flow and how that will change once our solution is implemented.
- Gather and document detailed requirements to support business solution design results.
- Critically evaluate information gathered, reconcile conflicts, translate high-level information into details, and distinguish user requests from the underlying true need.
- Provide information to clients around best practices in the CRM, ERP, and business process space.
Skills & Requirements
- A customer advocate with excellent listening skills to fully understand customer requirements and pain points.
- Proven presentation and communication skills with client executives.
- Strong analytical skills and the ability to meet tight deadlines, while working in a fast-paced environment.
- A thorough understanding of B2B marketing/sales pipeline practices and KPIs.
- Proven advanced Microsoft Excel skills. (formulas, data cleansing and data manipulation)
- Exposure to Salesforce.com configuration and custom development is a definite asset.
- Salesforce.com Certifications (Admin, Consultant, and/or Developer) are an asset.
- Experience working with a professional consulting organization is a definite asset.
Qualifications
- Post-Secondary education in Computer Science, Business Administration or equivalent training/ experience.
- 3+ years of supporting experience in enterprise systems including CRM, SFA, and ERP.
- Lead/participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives.
- Produce Visio diagrams to document the client’s current business flow and how that will change once our solution is implemented.
- Gather and document detailed requirements to support business solution design results.
- Critically evaluate information gathered, reconcile conflicts, translate high-level information into details, and distinguish user requests from the underlying true need.
- Provide information to clients around best practices in the CRM, ERP, and business process space.
Skills & Requirements
- A customer advocate with excellent listening skills to fully understand customer requirements and pain points.
- Proven presentation and communication skills with client executives.
- Strong analytical skills and the ability to meet tight deadlines, while working in a fast-paced environment.
- A thorough understanding of B2B marketing/sales pipeline practices and KPIs.
- Proven advanced Microsoft Excel skills. (formulas, data cleansing and data manipulation)
- Exposure to Salesforce.com configuration and custom development is a definite asset.
- Salesforce.com Certifications (Admin, Consultant, and/or Developer) are an asset.
- Experience working with a professional consulting organization is a definite asset.
Qualifications
- Post-Secondary education in Computer Science, Business Administration or equivalent training/ experience.
- 3+ years of supporting experience in enterprise systems including CRM, SFA, and ERP.
